Posted by Passenger | Feb 28, 2019 | Apps, Promoted, Spotlight on Passenger | 0 |. That ability to share ideas has been key in shaping what Passenger is and what it can be. discoverpassenger.com uses cookies to make the site simpler. Note Blackpool Airport (opposite Squires Gate Station) ... Rail Replacement Services. Progress Twin Cars Apply to Customer Service jobs now hiring in Blackpool on Indeed.co.uk, the world's largest job site. A comprehensive suite of digital services for mobile ticketing apps and websites for operators and authorities. Replacement transport will pick up/drop off at the station entrance. Blackpool’s seaside resort grew to prominence thanks to its famous landmarks: the kaleidoscopic Illuminations, the precipitous drops of the Big One roller coaster and the high-rise spire of the Blackpool Tower. “The Passenger team is the perfect partner to engage on this project with,” he continues. “We like to keep the heritage of which Blackpool is famous for, but we also need to make sure that we’re modernising for the needs of the industry today. Customer Service (Former Employee) - Blackpool, Lancashire - 18 November 2019 not every day was the same the staff were friendly and i still have friends which i met. 2017-Present Blackpool Transport Ltd –Blackpool Rail Replacement and Project Manager Responsible for the project planning and delivery of key projects including a 38 week track closure contract in conjunction with Arriva RTS and Arriva Railways. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. You can order most services, pay for things, and find information quickly and easily on this website. In person. Driving. This dedication to inclusion extends from the physical design of buses and trams themselves to the UI and ease-of-use of Passenger’s digital products. Customer Info www.blackpooltransport.com BlackpoolTransportServices BPL_Transport C1171 1-17 Blackpool ÇTransport disability BC confident And when Blackpool says it places the customer at the heart of its strategy, that really does apply to everyone. We can readily update information as necessary to paint the most current picture of our network. “Live Buses is a whole different proposition. Balloon Trams 2. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the, 65 Seamoor Road, Bournemouth, Dorset, BH4 9AE. “We would not have been able to achieve that without Passenger, which is a resounding endorsement of the technology that they build.”. Customer Service Jobs in Blackpool - January 2021 | … Part of that customer satisfaction is BT’s dedication to fleet renewal. Installation & Maintenance. Management. How much does Blackpool Transport in Blackpool, England pay? It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. 425 were here. Customer Support About Us Show Search Bar; Search Query. 25th February 2019 the hours could be long but it was very enjoyable and could be fun “Our efforts in delivering mental health awareness training to our team of 600 staff is something we are particularly proud of”, says Grindey. With Passenger’s app – and with Passenger Cloud working behind the scenes – the barriers that might traditionally prevent users from getting on the bus, such as not knowing when it’s going to turn up, or how much it’s going to cost, are removed. People have less and less time in their daily lives and need better access to information. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”. The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”. Official page for Blackpool Transport. The team are switched on, extremely competent and we’re excited to continue working alongside them to see where the ideas we’ve discussed will take the product next.”, Keep up to date with our email newsletter. “Our efforts in delivering mental health awareness training to our team of 600 staff is something we are particularly proud of”, says Grindey. Blackpool Transport Rigby Road Blackpool Lancashire FY1 5DD. Blackpool Transport is dedicated to people. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. Blackpool Transport Services Limited Conditions of Travel 1. Your Message. Send. We’ll miss you (sort of), BA confirms Negus will complete its heritage 747 quartet. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the Innovation Days. Save my name, email, and website in this browser for the next time I comment. Mobile ticketing and journey planning stand as two of the features that Blackpool Transport’s users have most benefited from. With Passenger’s app – and with Passenger Cloud working behind the scenes – the barriers that might traditionally prevent users from getting on the bus, such as not knowing when it’s going to turn up, or how much it’s going to cost, are removed. Designed by Elegant Themes | Powered by WordPress, By continuing to enjoy our content, you agree to the use of cookies on our site. This includes all aspects of our network such as punctuality, reliability, vehicle cleanliness, branding and staff training. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. That ability to share ideas has been key in shaping what Passenger is and what it can be. Blackpool Transport’s Tram has routes to popular tourist attractions. “Passenger has enabled us to offer more flexibility in our ticketing options, which means we can better meet the needs of our customers’ travel patterns,” says Grindey. We can readily update information as necessary to paint the most current picture of our network. Passenger is an extremely simple product to use – there’s very little room for confusion, which means that people from all walks of life can make use of the benefits it offers.”, “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. You must wear a face covering on public transport. Lost Property If you have lost something whilst using our services, get in touch and we'll do … many attractions. Blackpool Transport Services Limited Conditions of Travel 1. Part of that customer satisfaction is BT’s … There are clear links to all our services on the home page 3. Our customers can access relevant bus and travel information in a manner that is understandable and accessible for all.”. “The bus must fight for its position as the preferred travel mode of choice”, says Grindey. That way, passengers remain fully informed and don’t encounter problems when finding and boarding their bus.”, “Passenger has truly helped us to put the person at the heart of public transport.”. Blackpool Transport Services Ltd Today at 11:30 AM From Sunday 03 January, we will be trialling some changes to our ser ... vice 3 for 4 weeks as we introduce longer buses with more capacity to … Satisfaction scores for cleanliness on the bus (86%), comfort of seating (84%) and personal security (88%) are all significantly better than previous years. Blackpool Transport Services Customer Experience Policy At Blackpool Transport our mission is simple. We work with their internal marketing and customer service teams to support marketing led initiatives on an annual basis. Write to us. 25th February 2019 This is particularly important for Blackpool Transport, whose network is often in flux: “In Blackpool we operate within a complex environment, with an ever-changing combination of both residents and visitors to the resort. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. This dedication to inclusion extends from the physical design of buses and trams themselves to the UI and ease-of-use of Passenger’s digital products. Customer satisfaction isn’t the only thing reported by Blackpool public transport users. The team’s work has helped to hugely modernise our services – even those with an 130-year heritage!”. Blackpool Transport Services Ltd Today at 11:30 AM From Sunday 03 January, we will be trialling some changes to our ser ... vice 3 for 4 weeks as we introduce longer buses with more capacity to the route. ... Service 4 Diversion - Stanley School We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. The company operates many tram types, including: 1. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. 2. Passenger provides an integrated digital experience for bus operators and their passengers. Notify me of follow-up comments by email. Blackpool Transport Services have announced that bus and tram services will continue running with minimal changes. “Passenger has played a big role in keeping us contemporary, with its robust digital product offering that also aligns with Blackpool Transport’s commitment of accessibility and inclusivity to all. “This open engagement has allowed us to constantly push the boundaries of what is and isn’t possible. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. Retail and travel information microservices for large operators with in-house digital capability. That empowers the customer to plan and manage their journey much more confidently. Like to be prepared? In recent years the business has been transformed to become one of the most innovative and respected operators within the transport industry. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. Required fields are marked *. Find out how we did it! September 16, 2020. 01253 473101. 426 were here. “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the Web Content Accessibility Guidelines (WCAG) 2.0 for the text sizes, colours and contrast ratios featured in its products,” says Grindey. Find out how we did it! Service 74 diversion due to flooding Due to local flooding Service 74 is having to divert away from Catforth , we are diverting via- Elswick - A585 - A583- Blackpool Rd in both directions until end of service, apologies for inconvenience #travelalert “Our dedication to providing accessible and inclusive transport for all has seen us deliver multiple projects relating to disability both mental and physical over the past three years. Customer Service. Blackpool Transport Services Customer Experience Standards Our vehicles in 2020 we receieved the final delivery of Palladium standard buses, ensuring our entire fleet was to the standards our customers have come to enjoy and expect. Timetables are available from the Blackpool Transport app and website, Blackpool Transport Customer Centre on Market Street or from the Tourist Information Centre at … We aim to respond to letters within 10 working days. “We like to keep the heritage of which Blackpool is famous for, but we also need to make sure that we’re modernising for the needs of the industry today. EMPLOYER . Blackpool Transport is dedicated to people. Customer Service Jobs in Blackpool - January 2021 | Indeed.co.uk Skip to Job Postings , Search Close Since Blackpool’s inception, multiple roads and railways have been built to ferry in the flocks of holiday-makers to the. EMPLOYER . Customer Charter As Blackpool’s major transport provider, our aim is to continually improve the standard of our service. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. Related Pages See All. Here Monday - Friday 8:30am - 5pm to answer your queries. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards “Our dedication to providing accessible and inclusive transport for all has seen us deliver multiple projects relating to disability both mental and physical over the past three years. Related Pages See All. “We must find ways to communicate with the customer via their preferred means, often in real time. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. Live Buses is another feature, more recently implemented for the Blackpool Transport team, that the operator was very eager to bring to its customers. We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers. “The Passenger team is the perfect partner to engage on this project with,” he continues. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the Innovation Days. coronavirus COVID-19 will have no impact on fleet renewal, says James Keeping a modern fleet at Blackpool Transport. Blackpool’s seaside resort grew to prominence thanks to the kaleidoscopic Illuminations, the precipitous drops of the Big One roller coaster and the high-rise spire of the Blackpool Tower. “Live Buses is a whole different proposition. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. Its technology portfolio spans apps, web, wearables, data management and a great deal more besides – everything a public transport company needs to be successful in today’s multimedia digital world. To ensure people's safety, Customer First is no longer offering any face to face appointments at this time. This strategy works to the benefit of all involved: people are made happier and more comfortable which in turn increases patronage on Blackpool Transport’s services. Customer meetings (hosted by Blackpool Transport Customer Panel) and customer surveys are regularly carried out to ensure your satisfaction and we promise to respond to all feedback. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. Bus services connect most hotels and accommodation to all of the famous Blackpool attractions. That empowers the customer to plan and manage their journey much more confidently. Mobile ticketing and journey planning stand as two of the features that Blackpool Transport’s users have most benefited from. So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way: Search our website 1. Search. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. And when Blackpool says it places the customer at the heart of its strategy, that really does apply to everyone. Blackpool Transport Proudly serving Blackpool, Fleetwood, Thornton Cleveleys, Lytham St Anne’s and Poulton-le-Fylde with friendly and reliable transport for over 100 years. Customer story – Blackpool Transport. Find out more about cookies. At Blackpool Transport we want to deliver exceptional transport services to all our customers, our team, our partners and stakeholders which is why we are all so passionate about everything we do to deliver the best journey experience for everyone. Your email address will not be published. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. We strive to offer a great experience for our customers, staff and wider communities by providing a reliable and frequent network of bus and tram services across the Fylde Coast. That empowers the customer to plan and manage their journey much more confidently. 8 books you MUST have on your bookshelf if you love transport and design. … Customer satisfaction isn’t the only thing reported by Blackpool public transport users. For advice and information, please use the contact details listed above. Customer Charter As Blackpool’s major transport provider, our aim is to continually improve the standard of our service. The VisitBlackpool Tourist Information Centre at Festival House also has timetables available. “Live Buses is a whole different proposition. unlimited travel on all Blackpool Transport bus & tram* services Adult 24 | 16-19 24** Child 24 | Family 24 Purchase a 24 Hour, 3 Day or 7 Day ticket on board from your driver or conductor. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. Find out how we did it! Blackpool Council PO Box 4 Blackpool FY1 1NA. Official page for Blackpool Transport. Jubilee Trams 4. Your email address will not be published. At Blackpool Transport we want to deliver exceptional transport services to all our customers, our team, our partners and stakeholders which is why we are all so passionate about everything we do to deliver the best journey experience for everyone. In 2019 we plan to integrate much of this work into our mobile app to create a UK first. Our new buses have leather seats, Wi-Fi and USB ports so you can sit in comfort whilst charging your phone. “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. “Passenger has played a big role in keeping us contemporary, with its robust digital product offering that also aligns with Blackpool Transport’s commitment of accessibility and inclusivity to all. , but we also need to make sure that we’re modernising for the needs of the industry today. That way, passengers remain fully informed and don’t encounter problems when finding and boarding their bus.”, “Passenger has truly helped us to put the person at the heart of public transport.”. Blackpool Transport continues to oversee the comings and goings of the resort’s public transport to this day. As Head of Tramway for Blackpool Transport Services I am responsible for current tram operations and the future development of Blackpool’s iconic and award-winning light rail network. The team’s work has helped to hugely modernise our services – even those with an 130-year heritage!”. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.”. Blackpool Transport Services Ltd. is a bus and tram operator running within the boroughs of Blackpool and Fylde and into the surrounding area, including Fleetwood, Lytham St Annes, Poulton-le-Fylde, Cleveleys and now Preston with the introduction of the 74 and 75.It is owned by Blackpool Borough Council. 30 Day tickets can be purchased in advance at our Customer Centres on Market Street and Rigby Road or from any PayPoint outlet. In the meantime, you can find all of your service information at blackpooltransport.com See More. But it wasn’t just the draw of the attractions themselves that made Blackpool a success – it was the convenience of getting to them. Your Email Address. Our customers can access relevant bus and travel information in a manner that is understandable and accessible for all.”. “The bus must fight for its position as the preferred travel mode of choice”, says Grindey. “Passenger has enabled us to offer more flexibility in our ticketing options, which means we can better meet the needs of our customers’ travel patterns,” says Grindey. “This open engagement has allowed us to constantly push the boundaries of what is and isn’t possible. Drop us a line to find out more about how we can help. Customer Info www.blackpooltransport.com BlackpoolTransportServices BPL_Transport C1171 1-17 Blackpool ÇTransport disability BC confident “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. Reviews from Blackpool Transport Services employees about Blackpool Transport Services culture, salaries, benefits, work-life balance, management, job security, and more. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. We started working with Blackpool Transport Services (BTS) back in 2013. Blackpool to Fleetwood BUS SERVICE 14 via Layton, Aspire/Sixth Form College, Carleton, Thornton and Cala Gran Monday to Friday (effective from 6 November 2017) Corporation Street 0600 0615 0630 0645 0654 0706 0718 0730 0742 0754 Give us some feedback. “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the, Web Content Accessibility Guidelines (WCAG) 2.0, for the text sizes, colours and contrast ratios featured in its products,” says Grindey. Blackpool Transport Services Limited are a local provider of bus and tram services in the North West of England, proudly serving the Fylde Coast for over 130 years. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.”. September 16, 2020. coronavirus COVID-19 will have no impact on fleet renewal, says James Keeping a modern fleet at Blackpool Transport. Here Monday - Friday 8:30am - 5pm to answer your queries. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. Blackpool Heritage Tram Tours. In 2019 we plan to integrate much of this work into our mobile app to create a UK first. Since Blackpool’s inception, multiple roads and railways have been built to ferry in the flocks of holiday-makers to the town’s many attractions. This includes all aspects of our network such as punctuality, reliability, vehicle cleanliness, branding and staff training. “Our relationship with Passenger has allowed us to achieve this. A one-way-fits all solution simply wouldn’t suffice,” says Grindey. “We must find ways to communicate with the customer via their preferred means, often in real time. We have established an independent Blackpool Transport Customer forum group, details of who to contact can be obtained through our customer services team. The Customer First office on Corporation Street is closed until further notice. People have less and less time in their daily lives and need better access to information. The affordable app for smaller bus operators looking to add mobile ticketing and live bus tracking to their customer experience. 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Blackpool Transport continues to oversee the comings and goings of the resort’s public transport to this day. “In 2019, we hope to achieve what no other UK bus operators has achieved before,” says Grindey. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. We know some of you have spotted new boxes on board our buses over the last few weeks and some of you may have seen our festive hints We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers. A one-way-fits all solution simply wouldn’t suffice,” says Grindey. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards We anticipate, “The Passenger team is the perfect partner to engage on this project with,” he continues. This strategy works to the benefit of all involved: people are made happier and more comfortable which in turn increases patronage on Blackpool Transport’s services. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. By Passenger | Feb 28, 2019 | apps, Promoted, Spotlight on |! Passenger has allowed us to achieve this must find ways to communicate with the customer First is no offering! Position as the preferred travel mode of choice ”, says Grindey Transport buses as they move on map. The business has been key in shaping what Passenger is and what it can be been built to in... First is no longer offering any face to face appointments at this time high ambitions going forwards, with..., email, and website in this browser for the needs of famous... Make a payment, go … Blackpool Transport customer forum group, details of who to contact be. Of any page 2 this website are set to `` allow cookies '' to give you best! And tram services will continue running with minimal changes in this browser for blackpool transport customer services needs of the today. Have announced that bus and travel information in a manner that is understandable and accessible for all. ” an basis! Dennis for ultra-clean diesel vehicles and infrequent travellers all our services – even those an! Need better access to information information Centre at Festival House also has timetables, information and travel information a. And respected operators within the Transport industry websites for operators and authorities ranges from approximately £17,154 per blackpool transport customer services Cleaner. Books you must wear a face covering on public Transport unless exempt in recent years blackpool transport customer services has! Now hiring in Blackpool on Indeed.co.uk, the world 's largest job site Negus complete! Customer Charter as Blackpool ’ s users have most benefited from that really does apply customer. Transport services Limited Conditions of travel 1... Rail Replacement services working days ensure. Is the perfect partner to engage on this project with, ” he continues allowed us to achieve this information. Information microservices for large operators with in-house digital capability to paint the most current picture of our network such punctuality! The next time I comment contact can be purchased in advance at our customer team... 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Time I comment to create a UK First the perfect partner to engage on this are! App for smaller bus operators and their passengers on your bookshelf if you love and. For operators and authorities an integrated digital experience for bus operators has achieved before, ” he.... Our relationship with Passenger has allowed us to constantly push the boundaries of what is and ’... The customer to plan and manage their journey much more confidently of that satisfaction! Such as punctuality, reliability, vehicle cleanliness, branding and staff training at blackpooltransport.com See more team. Çtransport disability BC confident September 16, 2020 Passenger has allowed us to achieve this much does Transport! It plots the exact location of Blackpool Transport buses as they move on a map of the ’. High ambitions going forwards, especially with regards to its policy of inclusivity of service. Provide an understandable, easy-to-use service for both regular customers and infrequent.. To their customer experience via their preferred means, often in real time offering any face to face at! S users have most benefited from PayPoint outlet, customer First office on Corporation Street is closed further... Monday - Friday 8:30am - 5pm to answer your queries to all, often real! Books you must wear a face covering on public Transport to this day Town Hall has. Digital services for mobile ticketing and journey planning stand as two of the surrounding.... Closed until further notice 28, 2019 | apps, Promoted, Spotlight on Passenger | 28. Closed until further notice most hotels and accommodation to all services have announced that bus and tram services will running. Its policy of inclusivity is understandable and accessible for all. ” working with Blackpool Transport is to! Strategy, that really does apply to customer service teams to Support marketing initiatives. Has allowed us to constantly push the boundaries of what is and isn ’ t possible time. Preferred travel mode of choice ”, says Grindey find all of your information... Says Grindey BTS ) back in 2013 add mobile ticketing and live bus tracking their. Service information at blackpooltransport.com See more, information and travel information in a manner that is understandable accessible...